Remote Access Technical Support
Remote service/support refers to a technician using software to access a client’s devices offsite in order to provide maintenance and support. These services could include installing updates, troubleshooting issues or installing security patches.
The Key Benefits of Remote Service
Ease of Accessibility
Clients situated in remote, difficult to reach locations can still access advanced level support for their systems/machines/PCs.
The maintenance operations are not limited to the working day since a technician from another part of the world in another time zone can address an issue.
Rest assured with a fully encrypted connection that can be only enabled from the clients granted access, and can be terminated at any time with the click of a button.
Access to a large skill set
If you find yourself without an I.T. Department you now have full access to certified I.T. professionals at a fraction of the cost.
Multiple devices can be managed from a remote location
Remote services allows multiple devices to be managed, configured and/or upgraded.
No travelling Expenses
The overall cost of remote services is less because travelling expenses are not incurred. Diagnostic analysis of a problem and the resolution can take place remotely, which would have in the past, involved multiple site visits.
What Does It Take to Implement?